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Risk Management

Dr. James’ unique background as a clinical psychologist, organizational consultant, and attorney makes it possible for him to help companies learn from the litigation. Healthy and prosperous companies focus with laser intensity on customer satisfaction and zero-defect quality. Litigation reflects customer dissatisfaction and defect in the product or service. Research trials and actual trials are also focus groups that can help companies modify products and services. Dr. James combines jury research with his expertise in clinical & organizational psychology to help companies increase customer satisfaction and market share.

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